Refund and Returns Policy

PRIVACY POLICY

Orders

Minimum order is required as required quantity per products which will be depended on consideration by customer cost of freight charge from NiBBANAH to end destination. Orders can be forwarded to NiBBANAH via email, fax or through our website. Phone orders will also be taken. No responsibility will be taken by NiBBANAH for customer typing errors.

All prices are exclusive of GST. Prices quoted on the price List were deemed correct at the time of printing. However, errors and omissions, fluctuating currencies and other factors beyond our control can occur so we reserve the right to make changes if /and when necessary. All pricing is in Australian Dollar(AUD).

New Customers.

Initial orders to be on pro forma basis. Payment must be received in full, including the cost of freight and GST. We suggest, in order to encourage prompt dispatch of goods, that the purchases provide credit card details upon placement of order. The credit card will be processed only when goods are dispatched, and not before. Neither will credit card information be retained for future use.

Delivery of Goods.

All goods are delivered Ex-Warehouse. NiBBANAH will arrange the freight charge through a freight agency who has different courier companies, and the least fright charge will be selected to deliver to the purchaser’s address, unless the purchaser states otherwise. Risk passes to the purchaser upon delivery of the goods to the designated address of the purchaser. Freight costs are the responsibility of the purchaser and are additional to the cost of goods sold. Liability of delivery of goods to the respective carrier of the purchaser thereafter will fall directly on the purchaser. If you have ordered an item that isn’t in stock, we will contact you within 3-5 business days, depending on state.

Payment

Payment can be made to the EFT credit card, (visa, master card),Paypal, Direct deposit, cheque or cash.

Returns and Credits

Are only accepted if authorised by NiBBANAH head office, are notified within seven days of receipt of goods. Notification of a claim must be made by EMAIL to NIBBANAH Head office. Failure to claim within this period constitutes full acceptance of the goods. The goods must be in their original packaging in which they were shipped when returning goods, after authorisation has been given.

NIBBANAH sales representatives and sales agents will not accept return of claimed goods unless authorization from NiBBANAH head office is given.

 

Delivery

Goods which are not supplies to the purchaser will remain on back order until the goods are available. Once the item returns to stock NIBBANAH will endeavour to dispatch the items as soon as possible. Cancellation of orders must be made in writing.

Overdue Accounts

Until an overdue account is brought up to date, Nibbanah reserves the right not to supply further goods to the purchaser.

Application for Credit

Offered at NIBBANAH ‘s discretion. A standard Gift and Homewares Association “Credit Application Form” must be completed in full by all new customers or new owners of a current account wishing to apply for credit with NIBBANAH. All account payments are strictly 30 days from date of invoice.

Change of Ownership

Change of business ownership must be made in writing to NIBBANAH. New owners will be on proforma basis for initial order with NIBBANAH.

COPYRIGHT AND PROPRIETARY NOTICE

This site is owned and operated by NiBBANAH. Unless otherwise noted, all material including images, illustrations, designs, icons, photographs and written material that appear as part of this site are copyrights, trademarks and/or intellectual properties owned, controlled or licensed by or to Nibbanah. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, and exploit in any way any of the contents. Modification of the materials or use of the materials for any purpose other than for personal use is a violation of NiBBANAH copyright and proprietary rights.

 

Need help?

Contact us at sale@nibbanah.com.au for questions related to refunds and returns.